Accessibility
We have compiled the following information to ensure you are well informed and able to enjoy your time at the festival. Please note that our property is a working farm, the terrain can be uneven and steep. With this in mind, we kindly ask all visitors to exercise caution while moving throughout the grounds.
If you have any questions or requests relating to accessibility, please contact our Customer Service Team via email at info@tesselaar.net.au or via phone on 1300 428 527, so that suitable arrangements can be made to by our festival team to accommodate your specific needs.
Tickets to the festival are only available for purchase through this website.
Low vision or blind customers can make a booking over the phone by calling our friendly customer service team on 1300 428 527.
Customers with a speech or hearing impairment can communicate with our Customer Service Team via The National Relay Service (NRS). The NRS can be contacted by calling 133 677.
National Companion Card Holders, please purchase a concession ticket online, then show your valid Companion Card at the gate for your companions’ free entry.
We Care card holders are eligible for concession entry.
Car is the best method of travel to our farm.
Public transport is an alternative method and it’s important to pre-plan your trip to ensure your day is hassle free.
- Board a train to either Lilydale or Belgrave Station - both are around 20 minutes by road from our farm.
- From the station, board the 663 Bus from Lilydale or Belgrave Station to Tesselaar, the bus stop is directly at our door.
Both trains and buses are wheelchair friendly.
Accessible parking is located near the main entrance. A signed limited mobility drop off zone sits on flat ground inside the main car park. The mobility access gate can be opened on request; if no attendants are present, a phone number is posted on the gate. Visitors using this gate must have pre paid tickets—if not purchased online, the ticket booth is 40 m away at the main entrance.
Navigating the farm
The top section of our perennial garden is flat with bitumen and cement paths suitable for all wheelchairs and strollers. This area includes show gardens, a food court, souvenir shops, a performance stage, and an accessible bathroom.
The main flower fields are on a slope with grass, mulch, and loose rock paths, which can be challenging for visitors with limited mobility. We do not recommend pushing a wheelchair on this slope.
Visitors who cannot navigate the hill may use our complimentary tractor train service, which continuously loops through the main flower fields. Reaching the boarding point requires using a downhill gravel path, and the train can take one wheelchair per loop.
A limited mobility shuttle (golf cart) operates on demand between the top and bottom of the fields, giving access to the lower food court and flat areas. This service cannot transport visitors who remain in a wheelchair.
All souvenir shops onsite are step free.
We have two unisex accessible-compliant bathrooms in the upper area near the limited mobility entrance/exit, plus another accessible unit in the lower food court.
Our nursing mothers’ room and baby changing table are not currently wheelchair accessible due to two small steps, but improvements are underway. An additional change table is available in the main women’s restroom.
Our food courts are on flat ground with grass or compacted crushed rock surfaces. Many food vendors operate from mobile food trucks, with others in marquees. Large printed menus for Tesselaar beverages, ice cream, and tea/coffee outlets are available on request from our team.
If you are visiting from afar and looking for somewhere stay, this website https://www.visityarravalley.com.au/stay/accessible-accommodation has options. If you have any further accessibility queries please contact us via email info@tesselaar.net.au or call 1300 428 527.
We do not offer wheelchair hire. If a wheelchair is necessary for your visit, we advise you bring your own. We suggest all terrain or heavy-duty wheelchairs for ease of getting around. A local hire company is in Bayswater https://ilsau.com.au/
Registered assistance animals are most welcome, along with all well-behaved dogs. We have water bowls throughout the venue and plenty of quiet spaces available.
Safety comes first at all our venues. Below is the assistance we offer to guests with disabilities during emergencies:
What You Can Expect:
Our trained staff will provide assistance discreetly and respectfully, using clear verbal instructions and hand signals as needed. All exits and pathways are clearly marked to support safe and efficient movement.
For patrons using wheelchairs or mobility aids, our staff will guide you to the nearest exit or designated evacuation assembly point if required. Communication will be tailored to your needs, whether through written notes, hand signals, or clear verbal directions, ensuring you are supported at every step.
After the Emergency:
Once the situation is resolved, our team will check in with you to confirm your safety and offer any further assistance you may need. We can help you return to the festival or, if you prefer, accompany you as you exit the venue.